If you do not understand or need clarification on any aspect of the Terms & Conditions please email and we will endeavour to assist. Our Terms & Conditions are here to explain and to ensure we offer our customers rights additional to what is provided by Irish and EU law.

For an order to be accepted the customer must click to agree to and accept our terms and conditions. Once the customer ticks to agree to our terms and conditions it is assumed the customer has read and understands the terms and conditions which apply to the contract they are entering into.

Our Terms & Conditions can be read in any EU Language and this is a service provided by Google Translate. The Terms & Conditions have been written in English and we are not responsible for any mistranslation or if there is a translation which offers a different meaning when Engligh in translated into another language. If there is an error in translation then please note the English Language version of our Terms & Conditions will be the version any decision is made upon.



A number of manufacturers such as SAMSUNG offer extended warranties which for example with SAMSUNG extend the warranty of their storage products such as their M.2 SSDs to 5 Years. This warranty is a manufacturer specific warranty only and is not provided by Cusom Computers & Technologies Limited or Ares Core Technologies. The Hardware Warranty term included with our custom desktop pcs and laptops is maximum 2 years for hardware components. The customer can however after the expiration of the 2 year warranty claim extended warranty direct from the manufacturer in this case being Samsung. The manufacturer will not allow ourselves to process an extended warranty and any claim for manufacturers warranty must be direct between the customer and in this example Samsung. Many manufactuers will only provide extended or lifetime warranty when the product is registered with them for the extended warranty and this must happen within a very short period of the date of your invoice or order. It should also be noted that when purchaseing a custom pc or laptop we do not provide a seperation on the Invoice to show the manufacturers part number for a component and this may limit the customers ability to register with a manufacturer for extended warranty. We would advice you contact the manufacturer and register the purhcase of the compoent and you can also explain to them that the component was purchased within a PC Build. We are not aware of any manufacturer refusing to extend the warranty due ot the component being part of a PC Build but they do have the right to refuse to extend the warranty unless you register with them. I fyou do not register a component for extended warranty within 30 days of the purchase the manufactuer generally will not allow a return under the terms of their extended warranty. We are not permitted as a system integrator to register for the manufacturers extended warranty and this can only be done by the customer direct with the manuacturer. Extended warranties which go past our oen 2 Year Hardware Warranty can include Motherboards , Memory , SSDs , HDDS & Graphics Cards. Manufacturer extended warranties do not cover physical damage including Over Clocking and from what we have seen manufacturers are very strict when it comes to their extended and lifetime warranties. An example of this would if you had 2 x 8GB DDR5 Memory modules in your PC and one of the modules failed with you then returning the single module the manufacturer would refuse warranty unless you return the 2 modules together. This is a mere example of what can happen if you attempt to obtain extended warranty. We cease the hardware warranty with our PCs & Laptops at 2 Years as this is the maximum warranty period offered to us by the manufacturer and outside of 2 years we are unable to return under warranty any component through normal distribution channels and therefore the only way for an item outside of 2 years to be returned using a manufacturers extended warranty if for the customer to return direct to the manufacturer. The cost of returning a component to a manufacturer can make the entire process unecomonic based on the value of the compoment versus the shipping costs let alone considering the period of time your PC or Laptop would be left not working as manufacturer extended warranties generally always give the manufacturer 90 days after receipt of the component before they have to return the component. There are occasions where returning for example an end of life motherboard under warranty will be the only option for a customer as it is no longer possible to purchase a replacement motherboard. We believe the customer should in this circumstance speak with support at the manufacturer as they also may not be able to replace and end of life motherboard with their solution being to provide a similar new model however this does not mean the newer model will be compatible with older memory or processors and in this situation we recommend the customer speak with our support staff as we may be able to offer a different solution however our solution may incur a fee which is outside of warranty. This is a notice providing advice on manufacturer extended warranties outside of the 2 Year Hardware warranty provided by ourselves to you our customer. We are here to help to please always contact us first before going direct to a manufactuer even if you are outside of the term of the warranty we offered with the PC or Laptop built by ourselves as we may have a solution which will be cost effective and quicker than waiting months for a manufacturer to provide a solution. There will be times when the only option is to seek the extended warranty from the manufacturer however this is the exception. 



Consumer Terms of Sale

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference

1.   General Terms of the Contract of Sale & or Service


These terms of sale apply to all goods supplied by , , or which are trading names of Custom Computers & Technologies Limited, whose registered office is at Unit C9 , Enterprise Business Park , O Brien Road , Carlow , R93 K22K , Republic of Ireland . (the "Supplier").
No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us however any contract can be cancelled at our discretion without notice.
By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
The contract is subject to your right of cancellation (see below) and can only be entered into by a person over the age of 18 in the Republic of Ireland and Northern Ireland.
The Supplier may change these terms of sale without notice to you in relation to past , present and future transactions without notice.
Disputes of any nature between the supplier and customer requiring third party intervention can only be adjudicated upon within the county of the suppliers registered business address ( Carlow ) in the Republic of Ireland.
Orders cannot be accepted from persons under the age of 18 years and any party under the age of 18 contacting the supplier for support must state at the beginning of the contact that they are under the age of 18.
We reserve the right to cancel contracts were the customers is under the age of 18 years. Should a person under the age of 18 years use a payment method such as credit card , debit card or PayPal the supplier is not liable and the payment must be honoured. We have a zero tolerance policy for payment fraud and should a person under the age of 18 place an order using a payment card or account related to a parent of a guarantian this is considered fraud and may be reported to the local authorities , payment card issuer or PayPal. If we suspect a customer to be under the age of 18 we may request proof of identity whether a contract has been execusted or not.
 We are builders of custom desktop pcs and laptops which are assembled from the components chosen by the customer when placing their order. We do not manufacture the components and we cannot accept responsibliity for the performance of said components. When a customer chooses components during the ordering process they are contracting us to assemble the components into a PC or LAPTOP which is the design of the customer and not of ourselves. The cost of assembly which will not exceed 30% of the ex value added tax price is seperate of the cost of the components even if this is not shown on the invoice.
We reserve the right to change or substitute components chosen by the customer without notice for reasons including availability , compatibility or for physical reasons. We shall however always do our best to ensure any change we make will improve the performance when possible. We cannot always notify the customer in advance of changes however when possible we will send an email to confirm a change. If we deem the change to be an upgrade or a change which does not lower the specification we will not notify the customer. Changes involving PC Cases will only take place under limited circumstances and when we make a PC Case change we will consider the appearance of the case as well as the specification of the case. If we deem the appeareance to be considerable we will notify the customer in advance to give them the option to choose an alternative case. We cannot always notify the customer of changes in advance and we cannot accept responsibility should the customer take issue with any change made without notice being given. 
We are PC BUILDERS which means we assemble PCs from the components chosen by the customer with the responsiblity of how a PC performs down to the choices made by the customer when placing the order and not related to the assembly process.
No guarantee is given or implied related to the performance of any custom desktop pc or laptop assembled from the components chosen by a customer and we will not accept responsibility for software issues or any issue not related to the the assembly of the components.
We accept no responsiblity were a customers chooses to disassemble , open , upgrade , reinstall , overclock or otherwise make any changes to a custom pc or laptops after we ship. Were damaged is caused through what the suppliers management considers misuse we can refuse to repair or charge for such repair.
A customer has the entitlement to send any component back to the manufacturer under the terms of the manufacturers warranty however we accept no responsibility should the manufacturer of the component refuse warranty. We can however offer advice to a customer of our opinion as to whether a manufacturer would refuse warranty once we are asked in advance of any component being returned to a manufacturer.
We accept no responsibility for the suitability or performance of a custom pc or laptop for any purpose and it is the customers responsibility to ensure the suitibility and that a custom pc or laptop is fit for the purpose they intend prior to choosing the components we use to assemble the custom pc or custom laptop.
We make no claim that any custom desktop pc or custom laptop is fit for purpose other than to state we shall assemble in a professional manner and ensure the pc passes tests with PASSMARK.
All assenbled custom pcs and laptops shipped are covered under our goods in transit insurance and any claim for damage must be in writing within 5 business days of receipt with proof ( photos ) and an explanation as to why the damage was not reported when the goods were being delivered. Goods being damaged or considered to be damaged in transit cannot be accepted as a valid reason for the cancellation of a contract.
Where goods are damaged in transit and our insurer accepts or is expected to accept liability we reserve the right to repair or replace at our discretion without waiting for payment from the Goods in transit insurer. 
Component , PC Parts & Accessory Purchases are covered by the manufacturers warranty only with support provided by us to help the customer assist with any warranty related issues with the manufacturer however we are not responsible for decisions made by the manufacturer and we are unable to change a decision issued by a manfacturer. We are however advocates for the customer here in Ireland and we will do everything possible to provide the information to both the customer and to the manufacturer to ensure the best possible outcome for our customers.
We are not resposilble for problem solving or repairing any computer which a customer is building whether they purchased all of some of the components from ourselves. We are responsible for each of the components purchased only with no warranty provided or implied when one of more component is purchased and then used to build a custom computer or to upgrade an existing computer. If there is an issue with a computer assembled by the customer from components it is the customers responsibility to problem solve any issue and if there is a fault with a compoent the customer can return for assessment based on the terms and conditions which apply to the warranty of a component.
We accept no responsiblity for computers built by customers whether they purhase some or all components from ourselves with limited warranty only related to each individual component.

2.   Description and price of the goods


The description and price of the goods you order will be as shown on our website website at the time you place your order with descriptions and images for illustration purposes only and can change without notice. Please refer to the description and price on your Invoice as we will not accept a request to refund or cancel based on the basis of website description or where an image is not accurate unless the discrepancy is on the Invoice.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock ( within stated delivery timeframe ), the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card , debit card , PayPal or Humm Account for the goods.
Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods.
We reserve the right to exchange and or replace any component used in the assembly of a computer which was chosen by the customer without giving notice to the customer. This relates to out of stock , end of life , physical and compatibility changes which are required to build a computer. If we make a change this will be the decision of the technician building the computer however it is the company policy not to downgrade any component or to reduce the performance of a computer we are building. in the judgement of an upgrade or downgrade the decision of management. If there is a dispute regards a customer considering a change to be a downgrade to a component/computer we will explain our decision in writing however the decision cannot be reversed once we have a reason which was considered by our build manager and management at time of the build.


3.   Payment


Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Custom Computers & Technologies Limited to terminate the contract immediately.
There will be no delivery until cleared funds are received expect where a government or corporate purchase order has been accepted. Where a government or corporate order without cleared funds has been accepted payment must be made without any terms and conditions and cannot be subject to any third party terms . If any terms and conditions are to be applied to the payment this must be in writing and be submitted prior to the placing of the order. Where payment has been withheld we reserve the right to apply interest based on the European Central Bank 30 Day Rate plus 5%.
Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.


4.   Delivery


The goods you order will be delivered to the address you give when you place your order and for security reasons this address cannot be changed. The delivery will take place between 8AM and 7PM Monday to Friday. The delivery must be signed for without exception and therefore a person over the age of 18 years must be available at the delivery address. Under exceptional circumstances ( agreed prior in writing ) goods can be collected from our carriers depot once photo and address ID are provided to the depot upon collection. This service is only available under exceptional circumstances and cannot be guaranteed by either the consignor or the carrier and therefore does not constitute a contract obligation.
Orders placed before 2.30 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Most Order are delivered within 10 Working Days.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.


5.   Risk/Title


The goods are at your risk from the time of delivery to the delivery address on the order. Contactless delivery procedures verifiy delivery using GPS of the driver and delivery van at the delivery address. Signature given to delivery driver accepting goods is the exchange of risk to the customer. Signing for good ( PROOF OF DELIVERY ) POD does not constitute acceptance of goods received in good order and should goods be found to be damaged after delivery please email within 5 days from date of delivery. We will never refuse a claim for damages simpley becasue a customer signs for receipt of an order at their delivery address. Our carriers FASTWAY.IE and GREENWAYCOURIERS.IE also have the policy that accepting delivery ( POD ) does not invalidate a claim for damaged goods once we are notified by email within 5 business days.+
Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
Goods being returned even if collected by a courier on behalf of the supplier are the responsibility of the customer until accepted in good order by the suppplier. If goods are found to be damaged on receipt we will notify the customer in writing ( email ) within 7 business days and were possible provide photos and videos. We will not be responsible for any goods being returned that are damaged during transit. Where there is a dispute the decision can be referred to our Goods in Transit Insurer by completing an Insurance Claim form which can be obtained by emailing


6.     Title for Business Customers


If you are a business customer until ownership of the goods has passed to you, you must:
store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Suppliers property;
Not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Suppliers behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
If you are a business customer your right to possession of the goods shall terminate immediately if:
you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts or you cease to trade; or
you encumber or in any way charge any of the goods.


7.     Your right of cancellation


You have the right to cancel the contract at any time up to the end of 14 working days without providing a reason after delivery of the goods (see below). This right may only be exercised if goods are in their original packing and are resaleable as new. Commercial Customers (B2B)  are not covered under Distance Selling Regulations however please contact support and they will endeavour to assist. We however reserve the right to refuse to accept returns from business customers unless there is a genuine reason such as compatibility. Items ordered in error which have been opened or used may be subject to a restocking fees and may be refused from commercial customers. Special order items cannot be returned without managment agreement and will be subject to a restocking fee .
To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulations we may deduct the delivery costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of €15, if you would like us to collect the goods via our own courier instead of sending the items yourself. The 14 day timeframe for refunds starts from when the goods are received back into our facility. Most refunds are processed within 5 days however when we are busy it can take longer as all returns must be inspection prior to a refund or credit being issued. The maximum timeframe for any refund should never be more than 14 days however our company policy is to issue refunds or credits were possible within 5 business days from date of return of goods.
Except in the case of faulty goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. It is important that any item returned must be complete and sealed if being returned under DSR. An example of this would be that all packing , manuals , cables etc supplied with a motherboard must be returned with the motherboard.
You do not have the right under distance selling regulations to cancel the contract if the order is for a licensed product (Software) or customised ( Custom PCs or Laptops ) which has been ordered by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply ( Excluding were a hardware fault is found )
Custom Build and built-to-order
Paperwork Stage (PROCESSING OR PPENDING)                
Components Allocated and Build has commenced ( BUILD OR PRE BUILD STAGE )
higher of €65 or 10% of Invoice Value
Build has been completed ( FINAL TESTING or BUILD STAGE )
higher of €135 or 30% of Invoice Value
Item dispatched, received and in use by customer (DISPATCHED)
higher of €375 or 50% of Invoice Value
These charges are to cover the labour costs of assembling the components into a custom pc or laptop and are not a restocking fee. These costs are applicable to all payment types including bank payment , credit , card , debit card , Humm Finance and PayPal. The costs will be deducted from any refund or credit applied within 14 days of the date of processing of a return or cancellation. Humm customers cancelling an order to avoid charges from HUMM must cancel their orders and notify HUMM within 28 days from the date of the finance contract. This is not our term or condition and for details on this please contact HUMM direct. If a customer using HUMM as the payment method requests a refund we will endeavour to process the request as quickly as possible to ensure the 28 day Humm timeframe is adhered to. If this is not possible we will notify the customer and Humm and state a reason clearly for both parties.
Once you confirm your order as correct a cancellation fee may be apply at the expense of the customer ( applicable to customised products only under article 7.6 )
An order cancelled in transit which has already shipped mat been to be refused upon delivery if we are unable to notify and cancel the delivery with our carrier. No charge will apply unless the ordered item is a customised product per article 7.6
In the event of an order returned due to refusal at the delivery address, the transit costs may be at the expense of the customer unless the order has been cancelled in writing prior to the delivery.
Custom PCs and Custom Laptops are comprised of components ( cpus , motherboards , memory , hdds , sdds , etc. ) and when you order a " CUSTOM PC " or a " CUSTOM LAPTOP " warranty is based on the component only and therefore we reserve the right to charge for the labour aspect of a custom pc or laptop build should the contract be cancelled. 
Orders placed online can be cancelled from within the customers online account based on the ORDER STAGE and this applied to components and custom products. No charge is applied to orders cancelled from within the customers account. If however the option to cancel is not available this is becasue the order stage has reached a point were either a fee applies ( custom products ) or the item is ready for or has been dispatched.
Article 8.12 applies to returns and cancellations were a computer has been shipped and received by the customer and this term can affect terms under article 7
7.13 Where payment has been made using HUMM FINANCE for a CUSTOM PC a 14 DAY NO QUIBBLE RETURN can be made at the discretion of management. Please complete the return as normal by creating an RMA. The customer is liable for the cost of return and if a software licence has been registered we cannot refund for the cost of the licence. This term applies to change of mind and faulty goods however excludes were transit damage is reported. If transit damage is report then the customer must complete an Insurance Claim Form which can be obtained by sending an email to Once the Insurance Claim Form is completed then article 7.13 again becomes applicable subject to the findings of the Goods in Transit Insurer.
7.14 Returns must be sent to CUSTOM COMPUTERS & TECHNOLOGIES LIMITED , UNIT C9 , ENTERPPRISE BUSINESS PARK , O'BRIEN ROAD , CARLOW , R93 XR91. Orders can be cancelled based on the status of the order from within a customers account by selecting the ORDER CANCELLATION link in the left. Customer who checkout as GUESTS cannot available of this cancellation option and must create a support ticket at . RMA requests can be made from within a customers account from the link on the left or for guest by clicking the REQUEST RMA link in the footer RMA REQUEST . When creating a RMA / RETURN Request you will need to enter the order number and the email address entered when the order was originally placed. If you do not have this information please contact support and we will assist. The RMA REQUEST Form can also be used to check the STATUS of a return.
7.15 The assembly cost of a custom pc or laptop which may constitute up to 30% of the ex value added tax of an assembled pc or laptop is a service charge for the assemble of componets into a PC or Laptop and should a PC or Laptop be returned for any reason the assembly cost remains payable and will not be discounted or refunded however this does not negate article 7.6 however articles 7.15 and 7.6 will not both be applied to the same single order.


8.     Warranty


All goods (excluding TFT's - see 8.5 & 8.6 below) supplied by the Supplier are warranted free from defects for 12 months from the date of invoice. This warranty does not affect your statutory rights as a consumer. TFT Monitors are Only covered by Manufacturers Warranty.
Where goods are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs, where as any subsequent period of the warranty cover only relates to labour costs only. e.g. If a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only.
This warranty does not apply to any defect in the goods arising from fair wear and tear, overclocking , wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
If the goods supplied to you are damaged on delivery, you should notify the us in writing to within 72 hours of delivery. It is paramount we are notified in writing as failure to do so may invalidate a claim with our goods in transit insurers.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.
Our Custom Desktop PCs & Laptops feature Anti Tamper Stickers which allow us to know if a PC has been opened and inside your PC the internal components will have a 3D Hologram Sticker showing they are covered by Warranty by Custom Computers & Technologies Limited. We do not and have never VOIDED a warranty because a desktop PC or laptop has been opened however if the damage is related to the opening of the PC we reserve the right to apply a repair charge or refuse warranty . You have the right to upgrade any custom desktop pc however the work should be carried out by a qualified professional. The Warranty Anti Tamper sticker is there to protect you and your rights and we assure all customers that this sticker is there for their protection. If you would like information on this please contact our Help Centre at HELPCENTRE.CUSTOMPC.IE . 
Under the terms of sale any PC or LAPTOP customised for a customer which fails due to a faulty/damaged component ,manufacture issue, transit damage , third party interference or has customer induced damage will be repaired subject to the terms of the warranty . A faulty component will be replaced like for like. A PC or LAPTOP which has been customised is not eligible for a replacement PC or LAPTOP unless the damage is deemed to render the PC or LAPTOP beyond repair. If the damage is third party or customer induced we reserve the right to refuse to repair or to apply a charge for transit , component and labour to return to working order. Management decisions are final however a formal letter of report will be provided should there be a dispute and we welcome inspection of our decision by a qualified independent third party. 
As with most online computer retailers, the above warranty excludes dead pixel issues so long as they fall within the level of Acceptable Defects as defined in ISO 13406-2. All TFT Monitors sold by the Supplier fit the ISO13406-2 Spec in Class II, which is the common class for consumer equipment

Returns can only be accepted through our RMA REQUEST PAGE . No returns will be accepted without a valid Returns Authorisation number which is received when you create an RMA on the RMA REQUEST PAGE.
If your Custom Desktop PC or Laptop develops a problem outside of the Warranty Period you can still available of Support from Custom Computers & Technologies Limited through our Help Centre @ HELPCENTRE.CUSTOMPC.IE . Repairs outside of warranty may be subject to charges however we will always do all in our power to assist our customers to resolve their problem as quick as possible and to keep the costs as low as possible. 


If you build your own PC using components or parts purchased from us then your warranty covers the individual components/parts and you do not have warranty on the PC you have built. This means that we can only accept returns under warranty of components/parts and we cannot accept returns of PCs. You must be able to problem solve your build and then only return the component / part which you believe is faulty. If you want us to complete your build the minimum cost to collect , return and build the PC from the components will be €169.99 plus €24.99 for Collect & Return with . We can only assist when all of the components/parts have been purchased from ourselves. It is important to understand that we cannot warranty work carried out by a customer and if a customer builds their own PC then only the components are covered by manufactureres warranty.



 Collections under our Collect & Return Warranty can only me made from the original delivery address and the returning item must be packed safely for its return journey. You must make yourself available at the original delivery address during business hours on the stated day to ensure the returning item can be collected by our carrier. We reserve the right to charge €20 for failed collections.


 Custom PCs & Laptops are the final product based on the components selected by the customers when placing an order. We are therefore contracted to assemable a PC or LAPTOP based on the components selected by the customer and warranty is included on each indivudual component. The supplier includes warranty on the labour aspect of the assembly of the PC as a seperate service than component warranty and therefore should a component fail within warranty and is covered by manufacturers warranty only the component which has failed will be repaired and replaced. A CUSTOM PC or LAPTOP is the amalgamation of components chosen by the customer which comprises of components ( motherboard , memory , cpu , etc ) , labour ( build and assembly ) , Manufacturers component warranty , warranty on labour and after sales technical support.


Warranty does not cover accidental damage , physical damage , misuse  , software , over clocking or third party interference.


Where there is a disagreement between the technical findings of CUSTOM COMPUTERS & TECHNOLOGIES LIMITED to a claim made by a customer it is the obligation of the customer to provide an independent third party technical report from a qualified source. This primarily relates to a claim a computer is faulty or not performing as it should and our technicians are unable to find a fault related to manufacture or hardware. If the computer is at our facility the computer can be shipped to a third party technicial at the expense of the customer or the computer can be inspected at our facility by prior arrangement. Under certain circumstances this may also apply to processors , memory , motherboards , video cards , hard disk drives and solid state drives.


Component Manufacturers Warranty is VOIDED when components such as graphics cards , motherboards , memory , power supplies  are used for any type of cryto mining unless the protect cleary states is it desisgned and warrantied for mining. Gaming & Professional Graphics Cards such as the Radeon , GeForce & Quadro Graphics Cards are not designed for mining and if used for mining the warranty is deemed void. We do not sell components with warranty for the purposes of crypto mining and any customer purchasing and using components purchased for mining does so at their own risk. Crypto Mining is stated by the component manufacturer to be considered not as for the intended use of these type of components. We will offer assistance & support to miners however we will refer any warranty or return request to the manufacturer. We do not advise using components intended for gaming or professional business use for the purpose of crypto mining and if you purchase from us you acknowledge this and accept responsibility should the component fail or be deemed unsuitable. This term is strictly enforced and if you so not understand this term or its implications we advise against purchasing components from our website for the purpose of crypto mining.


CUSTOM DESKTOP PCs & LAPTOPS are defined by the components chosen by the customer when making their selections when ordering a CUSTOM DESKTOP PC or LAPTOP. A CUSTOM DESKTOP PC or LAPTOP is the name given to the product assembled from the components selected by the customer when choosing the options during the ordering process. A CUSTOM DESKTOP PC or LAPTOPS is a name given to the components when assembled and a CUSTOM DESKTOP PC or LAPTOP is not a deffent item post the assembly of the components chosen by the customer. We assemble the components chosen by the customer however we are not responsible for performance , compatiblity or overall suitability for any specific purpose which may have been intended by the customer when choosing the components.


Our responsibility for the assembly of the components ends once we turn on the CUSTOM DESKTOP PC and LAPTOP and it passes testing with PASSMARK which happens prior to the shipping of the order.


A CUSTOM DESKTOP PC or CUSTOM LAPTOP is not considered a seperate product and is no more than a collection of components chosen by the customer when placing the order.


Compoents are covered by the warranty of their respective manufacturers and any decision related to warranty is with the manufacturer of the component and not ourselves.


The labour cost associated with the assembly of components to a CUSTOM DESKTOP PC or LAPTOP is a service charge and cannot be refunded should an order be cancelled or refunded. The labour cost of a custom desktop pc or laptop will not exceed 30% of the value of the order less value added tax.


We are not reponsible for the performance of a custom desktop pc or laptop when it comes to running any software application for example FORTNITE and we do not offer support related to software issues and we recommend should a customer have an issue with a software application that they contact support at the published of the software application.


Should a component fail during the warranty period and the manufacturer of the component accepts the return of the component under warranty we will fit and test the replacement component without applying any labour charge. Costs related to shipping of the returned components to and from the manufacturer will also be cover by ourselves as a gesture of goodwill however the cost of collection and return to an from the customer may be applicable to a fee for both collection and return with the cost not exceeding €30 within the Republic of Ireland.


 Manufactuer Extended or Lifetime warranties are not provided by ourselves and these extended of lifetime warranties are only available between the purchaser of the component and the manufacturer. The customer is expected by most manufacturers to register the component within a specified time after the purchase for the extended or lifetime warranty to kick in after the normal warranty period of 1 or 2 years has expired. We cannot return a component under a manufacturers extended or lifetime warranty and this can only be done by the customer direct with the manufacturer. We have no conrtol over whether the manufacturer will offer extended or lifetime warranty and therefore we must always advise the customer to obtain a decision direct from the manufacturer. Obtaining extended or lifetime warranty from a manufacturer ex seperate to the 2 year hardware warranty provided by ourselves. We would however always advise a customer to contact oursevles for advice even if their component , custom desktop pc or custom laptop is outside of our 2 year hardware warranty as we will be able to offer our advice on the aspect of what chance their is of a menufacturer offering extended warranty. Please note that manufacturer extended and lifetime warranties cover maufacturning defects only and will not cover accidental damage or use outside of what is recommended by the manufactuer for example a manufactuer will refuse warranty is they believe the component has been used above the recommended settings such as when overclocking.


9.     Limitation of Liability


Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.
If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
We are not responsible for the performance of any custom desktop pc or laptop as we are simply assembling the components chosen by the customer when placing their order. 
We are not responsible for software applications or how software applications perform on any product supplied by ourselves.
We are not responsible for any computer built by a customer with our responsibility solely related to the individual components
To the fullest extent permitted by applicable law, in no event will the Operator, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one euro or any amounts actually paid in cash by you to the Operator for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


10.     Data Protection


The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you which includes name , address , date of birth , phone number , email address or payment information.


11.     Images & Intelluctual Property Rights


Product images are for illustrative purposes only and may differ from the actual product. We acknowledge Copyright of any image used on our website and should any copyright holder
want an image removed please email with a link to the photo and the reason why they want the image removed. We do not accept claims for payment related to copyright use of an image however if we have used a copyrighted image without permission we will remove upon request.
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.



12.     Jurisdiction


Disputes of a legal nature must come before before Carlow District Court or the applicable court closet within the county of our registered business address. If a dispute which cannot be resolved without legal intervention then the dispute must be through the court closet to the registered address of the supplier. We reserve the right to appeal any decision of a district court ( Small Claims ) to a higher court. We also reserve the right to seek costs , damages and or compensation against the plaintiff. Before legal action is taken we would advise customers to read our Terms and Conditions to ensure they so not find themselves with the financial burden of legal costs , damages or compensation. We adhere strictly to our terms and conditons and to the laws of the Republic of Ireland. Our Terms and Conditions are additional to the legal rights afforded to consumers in the Republic of Ireland. 
 Disputes of a legal nature must be between the customer whose name and details are on the Order Invoice and the suppplier " Custom Computers & Technologies Limited ". No court action can be entered into by third parties who are not listed on the original Invoice. Only the original purchaser has rights and should the original purchaser resell , gift or transfer ownership then warranty and rights to not transfer to any thord party not originally listed on the Order Invoice.


Acceptance of these terms & conditions

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

These terms of sale and the supply of the goods will be subject to Irish law and the Irish courts will have jurisdiction in respect of any dispute arising from the contract. Our Terms & Conditions are in addition to the stuatory rights of consumers in Ireland and the EU and should any change to stuatory rights take place which is in contravention of our terms and conditions then Irish and EU Consumer Law takes precedent. We update our terms and conditions on a regular basis to ensure we provide rights additional to stuatory rights. If you believe any of our terms and conditions are unfair or in contravention of EU and Irish Consumer Rights please email Even if you read our terms and conditions and find you are not covered by warranty or cancellation policy please contact and we will look at your specific circumstances
to ensure fairness.
Our objective is to provide additional rights to our customers and we will always examine each dispute an an individual case and seek a solution tailered to the customer and the circumstances of the transaction. If you have received a decision from our support team and you would like management to take a closer look please email


Where to find more information related to your stuatory rights as a consumer






Our Privacy Policy


1. Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site. We're currently looking into making further improvements to our privacy policy and how cookies are managed on our website, so please check back here for updates.

There are different types of cookies

Session Cookies - We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant) and we also use session cookies in the VSP Admin reporting system to remember customer information used to complete transactions through the VSP Terminal. Our session cookies may contain your customer account number, company name and email address. These session cookies are deleted when you close your browser or leave your session in the product or service.

Persistent Cookies - Persistent cookies enable our website, product or service to “remember who you are” and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics and similar services - Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

We also use cookies and similar software known as web beacons or pixels to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

Cookies On Our Wesite

Google Analytics ( Helps with our advertising ) - Mailgun ( helps send our emails ) - Zendesk ( Provides our Support ) - Shopping Cart ( Magento powers our website) - MailerLite ( Provides our Newsletter Functionality )

We also have Hootesuite & Add to this to help our customers share information on our website across multiple social media platforms.

How to disable cookies

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website If you disable cookies we cannot guarantee the performance of our website and we would ask you to consider this carefully before disabling cookies. We have listed above the cookies used on our website.

Contact Us

Be the first to receive Discount Coupons , Special Offers & Lots More

Remind me later

Thank you! Please check your email inbox to confirm.

Oops! Notifications are disabled.