NEWS & UPDATES

CHRISTMAS 2021 & NEW YEAR 2022 OPENING TIMES

WEDNESDAY 22nd DECEMBER CLOSED - LIMITED SUPPORT AVAILABLE- ONLINE ORDERS CAN BE PLACED / NORMAL DELIVERIES

THURSDAY 23rd DECEMBER CLOSED - LIMITED SUPPORT AVAILABLE- ONLINE ORDERS CAN BE PLACED / NORMAL DELIVERIES

CHRISTMAS EVE CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

CHRISTMAS DAY CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

SAINT STEPHENS DAY CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

MONDAY 27TH DECEMBER CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

TUESDAY 28TH DECEMBER CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

WEDNESDAY 29TH DECEMBER CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

THURSDAY 30TH DECEMBER CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

NEW YEARS EVE CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

NEW YEARS DAY CLOSED - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

SATURDAY 1st JANUARY 2022 - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

SUNDAY 2nd JANUARY 2022 - NO SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

MONDAY 3rd JANUARY 2022 - LIMITED SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / NO DELIVERIES

TUESDAY 4TH JANUARY 2022 - LIMITED SUPPORT AVAILABLE - ONLINE ORDERS CAN BE PLACED / DELIVERIES RESUME

We wil offer limited technical support as stated above however please understand we cannot book collections due to our carriers not operating which limites the support available. If you need support over the holiday period please visit helpdesk.custompc.ie and view the support articles. RMA collections under collect & return warranty cannot be booked from the 14.12.2021 to the 04.01.2022. Customers can create RMAs from within their account however no RMAs can be authorised until we return on the 04.01.2022 so please do not return any item without a valid RMA Authorisation Number or it will be refused. All returns with the exception of DOA PCs and Laptops are subject to a 10 Day Quarantine period.

 

IMPORTANT INFORMATION 

NO CUSTOMERS PERMITTED AT OUR FACILITY

AGAIN WE MUST REMIND CUSTOMERS THAT WE CANNOT ACCEPT CALLERS TO OUR FACILITY IN CARLOW FOR ANY REASON. OVER THE LAST WEEEK THERE HAS BEEN A NUMBER OF CUSTOMERS APPEARING UNANNOUNCED WHICH IS A DANGER TO OUR STAFF AND THEIR FAMILIIES. PLEASE DO NOT CALL TO OUR FACILITY. THERE CAN BE NO PICK UPS , DROPS OR COLLECTIONS AND WE WILL NOT ALLOW ENTRY TO OUR CAR PARK OR FACILITY. THESE RULES HAVE BEEN IN PLACE SINCE MARCH 2020 AND ARE THERE TO PROTECT OUR STAFF THEIR FAMILIES AND OUR CUSTOMERS. WE HAVE REMAINED OPEN EVERYDAY DURING LOCKDOWN BECAUSE WE FOLLOW THESE RULES AND WE PLEASE ASK OUR CUSTOMERS TO RESPECT OUR RULES AND THOSE OF THE HSE. RETURNS CAN BE BOOKED THROUGH OUR WEBSITE , SUPPORT IS AVAILABLE ON OUR WEBSITE AND RETURNS MUST  BE WITH REGISTERED COURIERS. THESE RULES ARE THERE TO PROTECT EVERYONE AND TO ENSURE WE REMAIN OPEN. UNDER NO CIRCUMSTANCES WE WILL ALLOW SALES TO BE COLLECTED FROM OUR FACILITY SO PLEASE DO NOT ASK. ALL ORDERS MUST BE PLACED ONLINE AND DELIVERIES WILL BE WITH EITHER FASTWAY OR ECOXPRESS. WE CAN ARRANGE RETURNS IF THIS SERVICE IS PROVIDED WITH YOUR PRODUCT SO PLEASE USE THE RMA/RETURNS OPTION ON OUR WEBSITE.

 

 

CHRISTMAS ORDER DEADLINES 2021

OCTOBER 24th 2021

WE ARE CURRENTLY STATING THE ORDER DEADLINE FOR GUARANTEED PRE CHRISTMAS DELIVERY FOR CUSTOM DESKTOP PCs AND LAPTOPS IS THE 14TH OF DECEMBER AND THE 15TH OF DECEMBER 2021 FOR COMPONENT ORDERS. THESE DATES MAY CHANGE DUE TO FACTORS BEYONE OUR CONTROL AND WE DO RECOMMEND ORDERED AS EARLY AS POSSIBLE IF YOUR ORDER IS FOR PRE CHRISTMAS DELIVERY.

WE WILL BE CLOSED FROM THE 22ND OF DECEMBER TO THE 4TH OF JANUARY 2022 WITH ONLY LIMITED SUPPORT AVAILABLE. THERE WILL BE NO SHIPMENTS , COLLECTION , RETURNS , RMAs , ETC DURING BETWEEN THE 21.12.2021 AND THE 04.01.2022.

SUPPORT TICKETS CAN BE CREATED AS NORMAL BETWEEN THE 22.12.2021 AND THE 04.01.2022 HOWEVER OUR SUPPORT TEAM WILL NOT BE ABLE TO REPLY TO ANY TICKET CREATED UNTIL THE 04.01.2021. TICKETS ON THE 04.01.2022 WILL BE ANSWERED BASED ON THE DATE THEY WERE CREATED HOWEVER WE WILL PRIORITISE TECHNICAL SUPPORT OVER SALES ENQUIRIES.

WE AS ALWAYS RECOMMEND CHECKING ANY PC , LAPTOP OR COMPONENT ORDERED FOR CHIRISTMAS WELL IN ADVANCE OF THE BIG DAY BECASUE SHOULD THERE BE AN ISSUE ON THE 25th IT IS TOO LATE. OUR PCs UNDERGO RIGEROUS TESTING AND QUALITY CONTROL TO REDUCE THE POSSIBILTY OF MANUFACTURING DEFECTS HOWEVER AS THE PRODUCT IS SHIPPED DAMAGE IN TRANSIT CAN OCCUR WHICH IS WHY WE ALWAYS RECOMMEND TESTING PCs AND LAPTOPs WELL IN ADVANCE OF CHRISTMAS.

IT ALSO ENSURES YOU HAVE THE CORRECT CABLES TO CONECT TO TVs AND MONITORS AND HAVE FOR EXAMPLE KEYBOARDS , SPEAKERS , MICE , ETC.

 

 

 

 

GRAPHICS CARDS PRICING & AVAILABILITY

NOVEMBER 1st 2021

PRICING IS GOING TO INCREASE AND AVAILABLE WILL GET WORSE AS NOVEMBER MOVES TOWARDS DECEMBER. WE HAVE OVER €300,000 OF GRAPHICS CARDS IN STOCK AND WE EXPECT TO BE IN A STRONG POSITION HOWEVER THIS DOES NOT MEAN WE WILL BE ABLE TO OFFER ALL CARDS IN OUR PCs SO PLEASE ORDER EARLY. WE HAVE ALREADY BEEN SUBTANTIAL PRICE INCREASES THIS WEEK IN THE RTX3070 CARDS WITH THE PRICES INCREASES BY OVER €400. THE PRICE OF THE CARD IN OUR PCs HAS NOT YET INCREASES BUT ONCE WE HAVE TO REPLACE STOCK OUR PRICES WILL HAVE TO INCREASE.

THE MOST POPULAR CARD THE GTX1650 IS IN STOCK AND WE HAVE AROUND 300 CARDS AVAILABLE FOR PC BUILDS SO WE DO NOT EXPECT ANY ISSUE BETWEEN NOW AND CHRISTMAS HOWEVER BUYING REPLACEMENT STOCK IS A NEAR IMPOSSIBILITY AND SHOULD BE CHOOSE TO PAY MARKET PRICE A GTX1650 WOULD BE COSTING BETWEEN €500 AND €600 IN A PC WHICH IS INSANITY. WE WILL KEEP THE PRICES LOW FOR AS LONG AS WE CAN.

 

Our Dedicated Component Website www.CUSTOMPCPARTS.ie is now LIVE

JUNE 24.06.2021

After much hard work our dedicated component website is now live. Our new component website offers better filters for customers purchasing components

making it easier to find what they are looking for. We have also added a new streamlined Checkout to ensure fast checkout is possible.

 

LOYALTY REWARD SCHEME NOW LIVE ACROSS ALL OF OUR WEBSITES

JUNE 22.06.2021

Our new REWARD COIN scheme is now live on all of our website. Get 1% back in Reward Coins when placing orders as well as options to earn coins

by creating reviews , registering a new account and more. Reward Coins can only be earned when placing orders from within an account and we cannot

add Reward Coins later for customers who place orders as Guests.

 

If you had REWARD POINTS earned in 2020 on our legacy loyalty scheme please email sales@custompc.ie and provide your order number and we will

see if we can exchange your loyalty points for Reward Coins. This is not always possible and therefore management decisions are final.

 

 

 

GRAPHICS CARDS - PRICING

JUNE 24.06.2021

Pricing is not getting lower and availability is still restricted and we expect this to last for the remainder of 2021 and into 2022 based on information we have been

provided with my numerous manufacturers. We have special prices for Graphics Cards when ordered in our PCs and we also have deals available in certain ZOTAC

and KFA2 cards for our retail customers. If you want to be the first to get information on Graphics Card Deals please sign up to our newsletter.

 

NOW IN STOCK - RADEON RX 6700 XT

JUNE 24.06.2021

RADEON RX 6700 XT Graphics Cards are now available to order in our custom pcs. Pricing is reasonable but availability is tight.

We expect the price of this card to increase as miners have targetted this card for Bitcoin mining so availability will be almost non existant

and pricing will keep increasing over the coming months. When ordered in our custom pcs the price is discounted due to our agreements with

graphics card manufacturers.

 

LIVE CHAT - BACK ONLINE

APRIL -07.04.2021

Our Live Chat is now back online and is available from 10AM to 5PM Monday to Friday Excluding Bank Holidays. Live Chat is for Level 1 Support Only which means PRE SALES and Order Delivery Enquiries. Technical Support and Account Enquiries must be made through the Help Desk or my sending an email to sales@custompc.ie. Customers Abusing access to Live Chat will be blocked from using this feature.

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