WARRANTY CUSTOM PCs

30 DAY UPGRADE WARRANTY

Should you receive your CUSTOM PC and you want to make any change ( excludes case ) such as extra memory , hdds , sdds , etc we will collect your PC and perform the upgrade for the cost of the extra components only. If there are components which needs to be returned to complete the upgrade then we will credit you the amount charged for the component when purchased against the upgrade component. There will be no collection , return or labour charge within 30 days of you having received your new custom pc. You must inform us in witing by email before the end of the 30 days period quoting your order number and the upgrade you require. AIO Liquid Coolers and PC Cases are excluded from the 30 DAY UPGRADE WARRANTY.

90 DAY UPGRADE WARRANTY

Should you want to upgrade your CUSTOM PC within 90 Days of receipt we can collect your PC ( and return ) for a fee of €24.99. You can upgrade memory and other componets without paying a labout charge for the installation of the upgrade components and we will allow a trade in of any returned components related to the upgrade at up to 75% of their original value. The only exception to the upgrade warranty is AIO Liquid Coolers and PC Cases.

2 YEAR COLLECT & RETURN WARRANTY

Our Custom PCs come with a 2 year collect & return warranty which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as it customer induced damage or damage from misuse which includes for example over clocking or damage caused from opening the PC , etc.

3 YEAR COLLECT & RETURN WARRANTY

Our Custom PCs come with a 2 year collect & return warranty which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as it customer induced damage or damage from misuse which includes for example over clocking or damage caused from opening the PC , etc.. Please note that certain components are excluded by their respective manufacturers from the 3rd year of the of the warranty however if this is the case then we will supply the component for cost price and fit under warranty which means no labour costs.

COMPONENT & ACCESSORY WARRANTY

Components and Accessories are covered by their respective manufacturers warranty and you should always contact the manufacturers support first. We are however always here to help and if you need help or advice please contact our support. Most Manufacturers have returns procedures in place and do not allow us to accept their returns. We cannot accept most componenents of accessories for return after 30 days from date of purchase however we will always endeavour to assist our customers and we will contact the manufactuer on our customers behalf. If you need to know which manufacturers offer direct support and which do not then please contact our support staff and we will get the information for you. We can also offer advise when warranty is refused by the manufactuer or if you need advice on whether an item is covered by warranty. Customer induced damage for example bent pins on cpus or motherboards or thermal paste on cpu sockets is not covered by warranty nor is physical or accidental damage.

Please visit our TERMS & CONDITIONS for full information with regards to warranty terms.

DELIVERY INFORMATION

OUR DELIVERY PARTNERS

RELIABLE & FAST DELIVERY ACROSS IRELAND

Our Delivery Partners DPD.IE offer fast and reliable delivery across every county in Ireland and give our customer the greates flexibility when it comes to organising their orders to a time and day which suits them. When an order is collected from us by DPD.IE the customer receives and email which will include tracking details allowing the customer to both track and control their order. On the morning of the delivery DPD.IE will send an SMS Text to notify the customer of the delivery windows to a 60 minute timeslot and if this does not suit the customer can reschedule to a suitable time and day or organise delivery to a safe third party location or to a Local DPD Parcel Shop. 

DPD.IE were chosen as our new delivery partners after consulation with our customers with 49% of our customers choosing DPD.IE as their preferred delivery company. If you have an opinion about our choice of delivery partner or if you want to share an experience you had with a delivery please email support@custompc.ie

WE SUPPORTS IRISH BUSINESSES SUCH AS DPD.IE WHO ARE LISTED AS ONE OF THE TOP 150 COMPANIES TO WORK FOR IN IRELAND. DPD.IE STARTED IN ATHLONE IN 1986.

All orders shipped with DPD.IE are covered under our own Goods in Transit Insurance Policy.

DURING BUSY PERIODS DELIVERY MAY BE WITH GLS.IE WITH DISPATCH EMAIL SHOWING DELIVERY COMPANY WITH TRACKING EMAIL

COMPONENTS

75% of Component Orders are delivered within 5 Business days however it can take up to 12 business days for delivery of some component orders depending on the components ordered for example products which state SPECIAL ORDER ITEM on the product page. We carry over €500,000 of stock here in Ireland however stock arrives every day from our partners across Europe. It is not always possible to ship ordered items from our own stock. We endeavour to process and ship all orders as quickly as possible so please do not send emails requesting order updates until 12 days after your order has been placed. If you want information prior to delivery please refer to your order confirmation email or log into your account were you can view the status of your order. We do not purchase or rely on stock from the United Kingdom so we can guarantee there will be no delays or nasty surprises becasue of Brexit. We are a 100% Republic of Ireland company and we ship all orders to our customers in Ireland from our warehouse in Carlow with FASTWAY.IE and ECOEXPRESS.IE. All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

CUSTOM DESKTOP PCs & LAPTOPS

Custom Desktop PCs and Laptops can take up to 12 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 7 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 12 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

PRECONFIGURED DESKTOP PCs & LAPTOPS

PreConfigured Custom Desktop PCs and Laptops can take up to 7 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 5 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 7 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

NEXT DAY DELIVERY DESKTOP PCs & LAPTOPS

Next Day Custom Desktop PCs and Laptops are Prebuilt and Shipped from stock and should ship within 24 hours of the order being placed. You will receive an order confirmation email with tracking information when your order ships. If you need an order update please log into your account or read your order confirmation email. If you have not received your order within 5 business days please contact us.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

SPECIAL ORDER ITEMS

Products in our PC PARTS STORE which carry the SPECIAL ORDER NOTIFICATION are not in stock and are shipped from when distributor or manufacturer when an order is placed. We offer special order items on our website as the items may not be readily available to our customers in Ireland. We state 10+ Business Days for delivery of special order items with the average delivery time for Components , Cables and PC Cases being less than 10 Business Days and Furniture such as Gaming Chairs , Computer Desks , Flight & Driving Similator Chair and Desk Combos taking up to 28 days from date of order. Special Order items which are ordered on a regular basis by customers are added to our Next Day Range. Volume Orders can be placed for Special Order items by Retail Customers and by Trade Customers with pricing and delivery information available by opening a support ticket or emailing our sales team. Please note there are limitations to cancelling a special order item and a fee may apply however if you need to make a change to an order which contains a special order item please contact us and we will endeavour to find a suitable solution 

OUT OF STOCK ITEMS

Unfortunately items listed as IN STOCK when added to a BASKET can be OUT OF STOCK by the time CHECKOUT is completed. There are a number of reasons why this happens however the main reason is becasue the stock update is not realtime and happens only once every 60 minutes. It is not possible to have a live stock feed on a website in Ireland as this would substantially reduce the available products. Other causes can be when another customer includes the item in their order and checks out quicker. If an item is not available we will make contact as quickly as possible and offer alternatives including a prompt refund. Most OUT OF STOCK items return to stock within a few days so there is usually no need to notify the customer however if an item does not come back into stock within 10 days or goes END OF LIFE ( EOL ) we will ensure to make contact to find a solution as quickly as possible.

GOODS IN TRANSIT INSURANCE

All Orders shipped by us are covered by our own goods in transit insurance to the full value of the order which is additional to the goods in transit insurance offered by DPD.ie. Our goods are packed to International standards to ensure damage in transit is highly unlikely and all of our orders are packed in a secure location which has 16 high defination security cameras to ensure should there be a report of a missing item / short shipment it can be verified quickly. All of our orders are sealed and should not be accepted or signed for if there is damage to the packing or if the packing looks like it has been opened. If an order is damaged or lost in transit the claims procedures of our insurer must be adhered to or we cannot guarantee a favourable outcome. It is our policy to replace orders which have been lost in transit however if this is not acceptable to the customer then a claim can be made to the value of the goods with our insurer. If a Custom Assembled Desktop PC or Laptop suffers damage in transit we will examine the unit and replace any damaged components however we cannot replace a custom desktop pc or laptop in its entirety unless the product is declared a write off by our insurers. It is our policy to avoid our customer having to wait for claims to be settled and we reserve the right to make a determination whilst we wait for the insurers official determination. This ensures we can often resolve an issue in days however for this to happen we do need the customers help and assistance. If we collect a custom desktop pc or laptop under the collect and return warranty it is covered up to €500 for damage in transit once the item has been packed to the same standard as it was shipped in. If a customer chooses to return an item(s) with a different carrier of their own choosing then any returned item(s) are no covered until the terms of our goods in transit policy. We would please ask customers not to use AN POST for returns as we have experienced issues as AN POST staff sign for deliveries and not the recipient ( US)  which can make claiming for lost of damaged item(s) very difficult. Items not be returned by going to a DPD.IE PICKUP POINT of which there are over 600 across Ireland https://dpd.ie/Pickup. At your local Pickup Point you can return any item after paying a fee to the Pickup Point https://shipping.dpd.ie/products-and-services/pickup-shops. 

PAYMENT OPTIONS

We do not store payment information within our business or on our servers and we do not have access to for example the credit card numbers which ensures the safety of our customers financial information. 

We offer multiple payment options with both online and offline methods available. If you need assistance please email sales@custompc.ie

POWERED BY IRELAND STRIPE

DEBIT & CREDIT CARDS

STRIPE is a secure CHECKOUT OPTION for DEBIT & CREDIT CARDS offering a quick and easy checkout with the option to save card details for future order. It also offers Security Including SCA and 3D SECURE to ensure the safest possible online transaction. STRIPE is an Irish Company and we chose STRIPE as our card processor because they offer a world class service and because they are an Irish company. Supporting Stripe Creates Jobs in Ireland.Information entered on the STRIPE site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

BANK TRANSFER - OFFLINE METHOD

Bank Transfer or Bank Payment is an OFFLINE payment method primarily used by business customers for larger transactions. Orders are not processed until payment is received and when sending the payment through your bank please ensure you use your order number as the reference. We bank with Bank of Ireland with transfer usually same day or next day depending on the sending bank. If you do not receive a processing email confirming we have received payment within 24 hours please email sales@custompc.ie and we will check to see if we have received your payment. Information entered is processed on our server which is hosted by Amazon Web Services.

HUMM - PERSONAL FINANCE ( MINIMUM ORDER VALUE €500 )

HUMM offer a BUY NOW PAY LATER option for personal customers. Purchases can be financed over periods from 6 Months to 3 years. For More Information on HUMM APPLICATIONS please visit https://www.custompc.ie/flexirent-gaming-lap-laptoplfinance/ . HUMM is not for business customers. Humm Finance on our websites is offered to allow our customers to spread the cost of custom desktop pcs and laptops over periods up to 3 years. It is important for all customers using HUMM Finance to understand that this is a Finance Agreement and so we advice obtaining professional advice before entering into such an agreement. You can find information on the HUMM.IE website or you can speak to your financial advisor. We advice all customers available of the Humm service to read the Humm Terms & Conditions and to be aware these terms and conditions related to the finance contract only and not to the purchase being made. Information entered on the HUMM site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

PAYPAL - DEBIT , CREDIT CARD & PAYPAL ACCOUNT

The PayPal Checkout option allows customers to use their PayPal account to checkout. Due to the lack of security checking out with PayPal may require additional security steps to be completed before and order can be completed. If you choose PayPal as a checkout option your order may be delayed. Unfortunately address verification is required before we can ship and order and we also require a mobile phone number and we may have to contact you to get these delaying your order if they are not provided by PayPal. Information entered on the PayPal site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.